Online Banking is a facility provided to you by Bank Muscat to
help you bank with us anytime, anywhere. The service is available
24/7, 365 days a year.
Our new Online Banking gives you
everything you need to manage your banking and financial needs in
one place. With easy-to-use navigation, you have greater control
over how and when you bank. With a wide range of features to
choose from you will also get the highest level of security.
The platform provides you convenience of banking without having to
visit our branches or worrying about the branch timings.
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A. Omni Channel experience
B. Bilingual
C. Online Registration
D. Enquiries
E. Personal Finance Management
F. Bill Payments
G. Funds Transfer
H. Apply to IPO
I. Standing Instructions
J. Requests
K. SMS & Email Alerts:
L. Secure Token
If you're an existing user go to www.bankmuscatonline.com and Click on "Retail Login"
Internet Banking registration is easy and completely secure and will only take a few minutes to complete. Visit www.bankmuscatonline.com; Click on "Retail Login" and go to "Register Now" option and follow the steps indicated.
To use this service, you should:
Yes. This service is available 24 hours a day, 7 days a week.
You may face trouble during Online Registration for the following reasons:
If you forget your Internet Banking User ID, Click on "Trouble Logging In?" Option available in the login page and follow the below steps.
If you forget your Internet Banking Password, Click on "Trouble Logging In?" Option in the login page and follow the below steps.
Yes, you can view the latest transaction or historical transactions belonging to all your
Yes, you can download your transactions for the following products into PDF or XLS format using the option "Download Details As" to save the information for your tracking.
Secure Mailbox is an email service that enables you to send enquiries or comments to us securely and confidentially.
Mailbox feature menu allows you to:
When you receive a Mail from the bank a number indicator will be displayed in the option "Mailbox" indicating that you have new messages.
Please refer the Subject drop-down list provided when you compose an email to the Bank. You can submit enquiries or requests related to Accounts, Credit Cards, Statements, Debit Card, Cheque Books, Credit Card and Online Banking Services or provide general feedback.
For security reasons, no attachments of documents or images are allowed with the secure mail message. Likewise, responses from the Bank will not include attachments.
The Bank will respond to all enquiries, feedback and requests within 3 working days.
No. For security reasons, we do not accept any instruction relating to financial transactions through the Secure Mail Box.
You can customize your Online Banking welcome message by entering your preferred name in the "Nick name" field available in the option "My Profile -> Set Preferences".
Follow the guidelines below for entering your greeting:
Yes, you can give nicknames to your accounts for easier tracking and monitoring. Choose "My Profile> Set Preferences "
The Account number selected here will appear on the top of the list while initiating any transactions. You can choose the primary account number through the option "My Profile->Set Preferences"
You can set your favourite accounts through the option "My Profile->Set Favourite Account". Accounts will be listed in the same order in Account Summary, Transfers and payments.
When you are finished with your Internet Banking session, you should log out using the Log Out button at the top right hand side of the screen and close your browser window. For added security, if you are inactive for 10 minutes, the session will automatically log you out.
It is a small device the size of a credit card which is designed to provide you with additional protection for your Online Banking Transactions. It provides an extra layer of security to your Internet Banking to help prevent frauds internet attacks.
No, Secure Token is not compulsory for retail Internet banking however Bank Muscat strongly recommends all customers take advantage of this extra layer of security and enjoy additional services.
Simply visit us at any of our Bank Muscat branch and collect your Bank Muscat Secure Token.
Please click here to see the complete features of Secure Token.
You will need to use your Secure Token to perform the following transactions. You will be prompted with on-screen instructions to use the Secure Token
Yes, you can carry your Secure Token along with you when traveling overseas and access all our Online Banking services anywhere, any time.
No. The Secure Token will be issued to you free for the first time as part of our commitment to our customers.
You will need to apply for a replacement Token by visiting your Bank Muscat branch. A nominal charge will be applied for the same.
The Secure Token comes with auto-power off feature. There is no need to power off the Secure Token.
Yes, you can update the below personal details instantly through the option "My Profile -> View Profile"
Yes you can. Go to the "Customer Service" option and select the "Block Debit Card" Section.
Yes you can. Go to the "Customer Service" option and select the "Block Credit Card" Section.
You can now open a Fixed Deposit online through bank muscat online banking, Simple go to Customer Service > Service Request > Accounts > Open Fixed Deposit
You will now be displayed a summary of all the details entered by you. Click on 'Submit' to open your Fixed Deposit.
You can open a Fixed Deposit with a minimum of RO 1000.
For additional terms and conditions please visit the nearest Bank Muscat branch for details.
In case you want to pre close the deposit or change your maturity instruction, please visit your Bank Muscat branch and provide a written request.
You can place a request for the following products
You will be contacted by our Bank Muscat representative to fulfill your request.
You can now Block your Bank Muscat Debit Card through Internet Banking in case your card is lost or stolen. Follow these simple steps to immediately block your card:
You can now Block your Bank Muscat Credit Card through Internet Banking in case your card is lost or stolen. Follow these simple steps to immediately block your card:
You can give a request for cheque book online through "Customer Service > Service Request > Accounts > Request New Cheque Book". An SMS will be sent on your registered mobile number when Cheque book is ready for collection.
You can link additional accounts to your debit card by placing the request through "Customer Service > Link Debit Card to Own Accounts".
No, you can only link your Bank Muscat Debit Card to an active account.
Bank will take upto 3 working days to process your request.
You can link your card upto Maximum of 4 active accounts at a time.
This request will ensure that your debit card is enabled for ATM and POS transactions in all selected countries for the selected date range, this will not impact any Online Transactions (like e-commerce site).
This request will ensure that your debit card is disabled for ATM and POS transactions in all countries (other than Oman), this will not impact any Online Transactions (like e-commerce site).
This request will ensure that your debit card is disabled for ATM and POS transactions for the selected countries.
Bill Payment is a free online bill pay service which allows you to make payments to any of the listed billers from your Banking accounts.
You can pay bills to any of our listed billers
Yes, you can view the Outstanding due amount online for the below Billers on click of Validate Biller available in the screen Bill Payments option, also upon successful payment of the below billers the outstanding amount will get reduced real time..
For all billers (other than the biller mentioned above) Please allow at least 2 to 3 days from the day of your payment date for the biller to receive your payment.
Yes. The service is free for the customers.
Yes. You can do a mobile Topup for any Ooredoo or Omantel or Renna / Red Bull Mobile by going to "Bill Payment" option.
On successful completion of the top-up transaction, the mobile will receive a confirmation SMS from the service provider.
** Please note that you cannot schedule a one time or recurring standing orders for all Omantel, Ooredoo, Renna/Red Bull, OIFC, ONEIC & PASI payments.
within Your Own Bank Muscat Accounts |
3rd party accounts within Bank Muscat |
Other Bank Account within Oman |
Speed Transfer to India |
Speed Transfer to Philippines |
Speed Transfer to Sri lanka |
Speed Transfer to Pakistan |
Speed Transfer to Bangladesh |
International Funds Transfer |
Modes of Transfer
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Modes of Transfer
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Modes of Transfer
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Modes of Transfer
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Modes of Transfer
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Modes of Transfer
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Modes of Transfer
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Modes of Transfer
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Modes of Transfer
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Charges - Nil |
Charges - Nil for Immediate Transfers 0.500 Bz – For One time future dated and Recurring Transfers
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Charges
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Charges
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Charges |
Charges |
Charges |
Charges |
Charges
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Processing time ֠Real Time |
Processing time ֠ Real Time |
Processing time
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Processing time Processing of transaction will take place within 2 common working days of Oman and India. |
Processing time Processing of transaction will take place within 2 common working days of Oman and Philippines. |
Processing time Processing of transaction will take place within 2 common working days of Oman and Srilanka. |
Processing time Processing of transaction will take place within 2 common working days of Oman and Pakistan. |
Processing time Processing of transaction will take place within 2 common working days of Oman and Bangladesh. |
Processing time>
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You can schedule future-dated transfers to Own Bank Muscat Accounts, 3rd party Bank Muscat accounts, 3rd party local bank accounts, Speed Transfer India and International funds transfer up to 3 years in advance. Recurring transfers can be made at regular intervals, such as daily, weekly, monthly, Quarterly, Half yearly and yearly.
Transaction Types |
Number of Transactions Allowed /Day |
Transaction Limit Allowed /Day (in OMR) |
Transfers to Own Accounts |
50 |
75,000 |
Own Credit Card Bill payment |
||
All 3rd Party Transfers & 3rd Credit Card Payment |
50 |
15,000 |
Utility Bill Payment |
50 |
7,500 |
Older versions of the below mentioned browsers may experience problems in rendering the new Online banking and this may affect usability and certain functions.
Browser |
Version |
Internet Explorer |
11.0 and above |
Firefox |
27.0 and above |
Google Chrome |
30.0 and above |
Personal Finance Management (PFM) enables Internet banking customers to manage their finances
A. Bilingual
B. Enquiries
C. Bill Payments
D. Funds Transfer
E. Standing Instructions
F. Requests
G. SMS & Email Alerts:
H. Multi-user Access:
I. Multi-level approval workflow:
J. Bulk Transaction Processing:
K. Secure Token
Corporate Internet Banking is a fully integrated end-to-end online banking service provided by Bank Muscat to Sole Proprietor, Partnership, Companies, Association, Clubs or Society (i.e. Non-Individuals). It is designed to provide the maximum benefits that the internet can offer to customers' business today.
Some of the key benefits of Corporate Internet Banking include:
In addition to the features of Bank Muscat Internet Banking for Corporates and Firms for retail individual customers, this platform provides the following 3 functionalities for corporate users
You can download the registration form from the "Register Now" option available on Bank Muscat Corporate Internet Banking Login Screen. Alternatively, please call your Relationship Manager for assistance with the registration forms.
An Initiator is a user who can initiate transactions on Corporate Internet Banking. These transactions will also need to be authorised by an Approver(s) before being submitted for processing.
An Approver is a user who can authorise a transaction to be processed by Corporate Internet Banking. Once the Approver has authorised the transaction, the request will be processed based on the Transaction date inputted in the transaction.
There is no limit on the number of Initiators you can request.
Corporate Internet Banking can support sole or multiple authorisations with different limits, for all requested transactions. The number of authorises depends on your preferences, and your account mandate.
Yes. This service is available 24 hours a day, 7 days a week.
If you are having Trouble Logging-in, It may be because of one of the following reasons
1) You are entering incorrect Corporate ID or User ID.
2) You are entering incorrect Password.
3) Your User ID may be disabled.
4) Your Secure Token may be locked due to 5 invalid attempts of PIN entry.
5) Your token may be Lost/Stolen
1. Minimum length of the password should be of 6 characters.
2. Maximum length of the password cannot exceed 28 characters.
3. Password should be a combination of alphabets and numbers.
4. History of last 3 passwords should not be repeated.
5. Spaces are not allowed in between Password.
Yes, you can view the latest transaction or historical transactions belonging to all your
Yes, you can download your transactions for the following products into PDF or XLS format using the option "Download Details As" to save the information for your tracking.
Yes, You can go to Accounts > Trade Products and see the Outstanding Balance of all trade products.
Secure Mailbox is an email service that enables you to send enquiries or comments to us securely and confidentially.
Mailbox feature menu allows you to:
When you receive a Mail from the bank a number indicator will be displayed in the option "Mailbox" indicating that you have new messages.
Please refer the Subject drop-down list provided when you compose an email to the Bank. You can submit enquiries or requests related to Accounts, Credit Cards, Statements, Debit Card, Cheque Books, Credit Card and Internet Banking Services or provide general feedback.
For security reasons, no attachments of documents or images are allowed with the secure mail message. Likewise, responses from the Bank will not include attachments.
The Bank will respond to all enquiries, feedback and requests within 3 working days.
No. For security reasons, we do not accept any instruction relating to financial transactions through the Secure Mail Box.
You can either compose an email and send to us via the Secured Mailbox or email us at corporateservicedesk@bankmuscat.com
Yes, you can give nicknames to your accounts for easier tracking and monitoring. Select "My Profile> Set Preferences” and Choose the edit function to give a suitable nick name for the desired accounts.
The Account number selected here will appear on the top of the list while initiating any transactions. You can choose the primary account number through the option "My Profile->Set Preferences" by clicking on the star icon present against the account number.
You can set your favourite accounts through the option "My Profile->Set Favourite Account". Accounts will be listed in the same order in Account Summary, Transfers and payments.
When you are finished with your Internet Banking session, you should log out using the Log Out button at the top right hand side of the screen and close your browser window. For added security, if you are inactive for 10 minutes, the session will automatically log you out.
It is a small device the size of a credit card which is designed to provide you with additional protection for your Online Banking Transactions. It provides an extra layer of security to your Internet Banking to help prevent frauds internet attacks.
Please click here to see the complete features of Secure Token.
Yes, you can carry your Secure Token along with you when traveling overseas and access all our Internet Banking services anywhere, any time.
No. The Secure Token will be issued to you free for the first time as part of our commitment to our customers.
You will need to apply for a replacement Token by visiting your Bank Muscat branch. A nominal charge will be applied for the same.
The Secure Token comes with auto-power off feature. There is no need to power off the Secure Token.
You can now open a Fixed Deposit online through bank muscat Internet banking, Simple go to Customer Service > Service Request > Accounts > Open a Fixed Deposit
You will now be displayed a summary of all the details entered by you.Enter the OTP generated on your Secure Token and Click on 'Submit' to open your Fixed Deposit.
You can open a Fixed Deposit with a minimum of RO 1000.
Yes you can. Go to the "Customer Service >Service Requests >Credit Cards " option and select the "Block Credit Card" Section.
This request will ensure that your debit card is enabled for ATM and POS transactions in all selected countries for the selected date range, this will not impact any Online Transactions (like e-commerce site).
This request will ensure that your debit card is disabled for ATM and POS transactions in all countries (other than Oman), this will not impact any Online Transactions (like e-commerce site).
This request will ensure that your debit card is disabled for ATM and POS transactions for the selected countries.
Bill Payment is a free online bill pay service which allows you to make payments to any of the listed billers from your Banking accounts.
You can pay bills to any of our listed billers
Yes, you can view the Outstanding due amount online for the below Billers on click of ‘Validate Biller’ available in Bill Payment initiation screen, also upon successful payment of the below billers the outstanding amount will get reduced real time..
Yes. The service is free for the customers.
Yes. You can do a mobile Topup for any ooredoo or Omantel mobile by going to "Bill Payment" option.
On successful completion of the top-up transaction, the mobile will receive a confirmation SMS from the service provider.
** Please note that you cannot schedule a one time or recurring standing orders for all Omantel, Ooredoo, Renna/Red Bull OIFC, ONEIC & PASI payments.
Also keep in mind that if the due date of your Standing instruction falls on a holiday your account will be debited on the previous business day.
Within Your Own bank muscat Accounts |
3rd party accounts in Bank Muscat |
Other Bank Account in Oman |
International Funds Transfer |
Modes of Transfer
|
Modes of Transfer
|
Modes of Transfer
|
Modes of Transfer
|
Charges Nil |
Charges Nil for Immediate Transfer 0.500 Bz – For One time future dated and Recurring Transfers |
Charges
|
Charges
|
Processing time ֠ Real Time |
Processing time ֠ Real Time |
Processing time
|
Processing time
|
You can schedule future-dated transfers up to 3 years in advance. Recurring transfers can be made at regular intervals, such as daily, weekly, monthly, Quarterly, Half yearly and yearly.
You can view your daily transaction limit through the Option Transfers > View Transaction Limit Inquiry" after you have logged in to your Internet Banking.
Bulk transaction processing allows the users to conveniently make multiple transactions through a single file upload. The important features of bulk transaction processing are as follows:
Kindly note that, only if all the approvers accept the request by approving the transaction, shall the request be sent for processing. If any approver rejects the transaction, then the payment will not be processed.
File processing cut-off time(where value date is the current date)
WPS Files
Non-WPS files
Go to "File Upload > View File Upload details"; in that screen if the status of the file which got uploaded is still shown as "Execution in Progress" after 1 working day from the processing date. Please contact your relation manager or write to us at corporateservicedesk@bankmuscat.com
Older versions of the below mentioned browsers may experience problems in rendering the new Online banking and this may affect usability and certain functions.
Browser |
Version |
Internet Explorer |
11.0 and above |
Firefox |
27.0 and above |
Google Chrome |
30.0 and above |