The Internet Banking and Mobile Banking Service is made available to the customers by the Bank on the following terms and conditions. These terms and conditions, together with the General Banking Terms and Conditions apply to the use of this service. The Customer is required to read these terms and conditions carefully before deciding on whether it would like to avail this service. Upon the commencement of availment of the service by the Customer, the Customer will be deemed to have accepted these terms and conditions.
In these terms & conditions:
a) "Customer” refers to the individual account holder or legal entity who is a bank muscat account holder.
b) "User” means person/s for whom the Customer/Company / Ministry / Club Association authorizes the Bank to generate and issue User ID, Passwords and Tokens for operating bank muscat Internet Banking Facility for the Company’s/ Ministry / Club Association account/s.
c) "Cellular Service Provider(s)" shall mean any person/organization permitted by the Sultanate of Oman or any competent authority to provide mobile/cellular services that support voice and data traffic.
d) "BankMuscat Account" shall mean any account including savings/current account, Credit Card account, or any other account held in BankMuscat, at locations approved by BankMuscat.
e) ''Biometric Authentication'' means FingerPrint or Touch ID or Face Recognition ID or any other biometric identifier stored on your device settings as an alternative or additional authentication to a Mobile PIN.
f) ''Client Application'' shall be the software/website provided by and modified from time to time by BankMuscat using which the Customer will be able to access his/her BankMuscat Account related information through a 5G/4G/3G/2G/3G/2G/GPRS/Wireless Internet connection.
g) ''Intermediaries'' shall mean various cellular service providers or other organizations or entities nominated by such cellular service providers which shall provide to the Customer, services for the Wireless Internet connection, which are necessary for provision of the Facility.
h) "Mobile Phone(s)" shall mean a wireless enabled mobile phone(s) or any type of mobile phone(s) owned/in the control of the Customer which supports voice and data exchange offered by any Cellular Service Provider.
i) "Mobile Banking PIN (MPIN)" means the personal identification number established by the Customer for the purposes of BankMuscat Mobile Banking.
j) ''Mobile Phone Number'' means a distinctive Mobile Phone number registered on the records of BankMuscat by the Customer through the call centre or in writing either through any form provided by BankMuscat or otherwise for the purpose of availing the Facility.
k) ''Mobile Payments'' means financial transactions done through the use of Mobile Phones based on the information exchanged between BankMuscat and its Customer. A Mobile Payment involves Debit/Credit to the Customer's Account on the basis of instructions received through a Mobile Phone.
l) "OTP" means a One Time Password sent by SMS text to the Customer’s Mobile Phone or generated through a Token for purpose of authentication.
m) "Specific Terms and Conditions" means the Specific Terms and Conditions, as may be either contained in the bank muscat Account Terms and Conditions to be communicated to the Customer from time to time, applicable to the bank muscat Internet Banking and Mobile Banking.
n) "Terms and Conditions" means these Terms and Conditions including any amendments and any and all annexure, schedules, exhibits, appendices attached to it or incorporated by reference from time to time. These Terms and Conditions are supplemented by and are in addition to the Specific Terms and Conditions that shall be communicated to the Customer prior to availing the Facility. In case there is a conflict or repugnancy between these Terms and Conditions and any Specific Terms and Conditions, these Terms and Conditions would prevail for all intents and purposes. Terms used hereunder but not defined herein shall have the meaning assigned to them under the Bank Muscat Account Terms and Conditions and/or Internet Banking or Mobile Banking Terms and Conditions and/or the Specific Terms and Conditions.
In these Terms and Conditions all reference to Customer in masculine gender shall be deemed to include the feminine gender.
0) Security Identifier” refers to the User’s / Customer’s own User ID, password, MPIN, SMS OTP or the OTP generated using token provided by the Bank to the customer or by using any other unique identifier issued by the bank.
p) Service” refers to the Internet Banking or Mobile Banking Service which the Bank is offering to its customers enabling them to view their accounts and perform transactions through the Internet.
a) The Bank may offer the Internet Banking and Mobile Banking services to selected customers at its discretion.
b) The operation and maintenance of the Account (where applicable) is subject to the Account Opening Terms. If the Account is closed, then the access to Account through the Internet Banking and Mobile Banking Services will also be terminated.
c) The channel registration for both internet banking and Mobile Banking will be common. Further, User IDs and the Passwords on both the channels will be unified. The customer will be able to use same User ID and password on both the channels. A Retail customer who is registered on Internet Banking will automatically be registered for Mobile Banking and vice versa.”
d) The mobile banking application can only be used by sole account holders; joint account holders and company account holders are not eligible to use the Mobile Banking application. Internet banking can be used by sole account holders, joint account holders, companies, ministries, club associations.
e) Any Electronic Instruction received by the Bank after the relevant cut-off time on a business day (as notified to from time to time) or on a non-business day will be treated as an Electronic Instruction received on the next business day.
f) Transactions are Subject to the daily cumulative transaction limit
as specified by the Bank from time to time.
g) The Bank reserves the right to levy and amend service charges from time to time for any services
provided which will be published on the Bank Charges Booklet as well as any
changes or alterations in charges.
h) The Bank shall be irrevocably authorized by the Customer to
accept and act upon instructions given by the Customer where the
Security Identifiers appear to have been validly used including the
debit or credit the Customer’s Account with all such transaction
instructions or carry out any service requested without further
authority from the Customer. The Customer hereby agrees to
Indemnify the Bank and hold the Bank indemnified against
compliance by it with any instructions from the Customer which
appear to the Bank to have been given by the Customer.
i) The Customer shall be responsible for the his Internet Banking, Mobile Banking and Mobile Phone and any usage of the same, whether by a third party or any other person and that the same shall be deemed to be a usage by the Customer. It shall be the sole responsibility of the Customer to inform BankMuscat about any change with regard to the Mobile Phone Number or any other material information and that BankMuscat shall not be, in any way, liable or responsible for any loss, damages, costs, charges or expenses suffered/incurred by the Customer by reason of his failure to do so. It shall be the sole responsibility of the Customer to inform bank muscat to disable the User ID / Password / MPIN /Biometric Authentication / Token if the confidentiality of the same has been compromised and the Customer shall also be solely responsible for any transactions/information, etc., which may be carried out/exchanged using the User Id, Passowrd, MPIN, Biometric Authentication, Token and Mobile Phone till such time as BankMuscat is notified by the Customer. All records of BankMuscat generated by the transactions arising out of use of the Facility, including the time of the transaction recorded, shall be conclusive proof of the genuineness and accuracy of the transactions. The authority to record the transaction details is hereby expressly granted by the Customer to BankMuscat.
j) The Customer agrees that at no time shall it attempt to effect transactions executed through bank muscat Internet Banking and Mobile Banking facility unless sufficient funds are available in the Customer’s account/s. The Customer agrees that transactions scheduled for
future date will be executed by the Bank only if the sufficient
funds are available in the account on the relevant date and further
agrees that the Bank is under no obligation to honor payment
instructions unless there are sufficient funds in the designated
account/s at the time of receiving its payment instructions and /
or at the time such payments fall due.
k) The Customer agrees that some requests/instructions given by
the Customer are subject to authorization by officer/s of the
Bank, and therefore may not be immediately and automatically
affected. The customer further agrees that the Bank reserves the
right to allow or disable such requests at its discretion with or
without prior notice to the customer.
l) The display or printed output produced by a User at the time of
the use of the Internet Banking and Mobile Banking Service is a record of the operation of internet or mobile access and shall not be construed as the Bank’s record of transactions. The Bank’s own record of transactions maintained through computer systems or otherwise shall be accepted as
conclusive and binding unless any discrepancy is pointed out to the
Bank within 7 days of receipt of such statement by a Customer.
m) The customer agrees and authorize the Bank, at its discretion to
record by whatever means the transactions which the company or
Users effect via bank muscat Internet Banking and Mobile Banking Facility and that such records may be used by the Bank for the purpose of, amongst
other things, establishing or verifying that a particular transaction
was effected through the use of User ID and Passwords.
n) Records maintained by the bank of any instruction given by the
Customer under this Service shall be conclusive evidence of the
Customer’s instruction and the time it was give except in the case
of manifest error.
o) The User is responsible for the accuracy of all information supplied
to the Bank through the use of this Service and any other means
such as electronic mail or written communication and the Bank
shall not be liable for any consequences by reason of erroneous information provided by the User. Where the User discovers an
error or mistake, he/she is to inform the Bank immediately.
p) The Bank shall have the right of set-off and lien in respect of
any of the Customer’s linked Accounts, either joint or single with
regard to any outstanding dues arising out of the Service.
a) Security Identifiers shall be kept confidential at all times by the Customer.
b)The Customer must logout from his/her account when leaving
his/her computer or Mobile Phone unattended.
c)The Customer agrees to duly acknowledge the receipt of its
Password Mailer/Tokens according to the Bank’s requirements.
The customer also agrees that Bank has a right to retain the
Customer’s bank muscat Internet Banking and Mobile Banking Facility User ID in disabled status till the Bank receives proper acknowledgement from the Customer.
d) The Customer is aware that it is the Customer’s responsibility to
obtain and maintain any equipment, which may be necessary for using bank muscat Internet Banking and Mobile Banking Facility, in proper working condition and with adequate safeguards against malicious threats to such equipment or to bank muscat Internet Banking and Mobile Banking Facility.
e) If the Customer becomes aware that its Security Identifiers appear
to be known to a third party, the Customer must inform the Bank
immediately. The Bank is not liable for loss from any unauthorized
transactions or otherwise by use of the Customer’s Account
through the proper Security Identifiers.
f) Electronic mail is not a secure means of communication and the
Bank shall not act on an instructions sent by e-mail.
g) The Customer should be aware that the Internet is not a
completely reliable means of communication and should the
customer choose to communicate through such means, he/she
does it at his/her own risk.
a) The Bank shall not be liable to the Customer for any negligence, breach of contract, misrepresentation or otherwise for any loss howsoever caused (including any loss direct, indirect, incidental, consequential and irrespective of whether any claim is based
on the loss of revenue, investment, production, goodwill, profit,
interruption of business) to the Customer by reason of but not
limited to, any of the following:
1. The Customer’s use of the Service or any materials or
software provided or downloaded from the website;
2. Failure on the part of the Customer to use or access the
Service at any time and any error in the provision of any part
of it;
3. Any delay or failure of any transmission or receipt of any
instructions or notification sent through the Service.
4. The Customer’s use of e mail or other non-secure electronic
instructions to provide instructions to the Bank;
5. any inaccurate information or opinions displayed through
the Service or the Customer’s reliance thereon;
6. any loss incurred by the use of User ID and password/s
issued to the Customer / Company or to Delegates or any
substitutes thereon used without the customer’s / Company’s
authority.
7. Any loss caused by failure to safeguard the security
identifiers issued to the users
b)The Customer shall be liable to the Bank for any loss incurred by
the Bank as a result of a claim brought by a third party against the
Bank or its customers by reason of improper use of the Service by
the User.
c) Customer acknowledge the validity of all orders issued to the Bank
vide the customer User ID and shall waive all his / her claim/s or
objections for the implementation by the Bank of those orders.
d) The Bank will not be able to act on a Customer’s instructions
submitted through the Service if the Bank suspects or reasonably
considers:
1. the Customer’s instructions may not be accurate or authentic;
2.the Bank may be in breach or contravention of any laws,
regulations or other such duty by acting on such instructions;
3. the Bank cannot comply with the terms and conditions by
reasons of conditions beyond the Bank’s control (including any
systems or equipment failure, industrial disputes or force majeure).
No proprietary rights or ownership rights vest in the Customer by reason of use of the any of the software provided for use of the Service.
a) The Bank has the absolute discretion to change any of these terms
and conditions at any time and without prior notice.
b) The Bank shall determine the privileges attached to the use of
the bank muscat Internet Banking and Mobile Banking Facility and shall have absolute discretion to change, vary add or amend these privileges and conditions attached thereto, from time to time, as the Bank deems fit.
c) The Bank shall attach or detach any accounts opened in the name
of the Customer, subsequent to this application. The Customer
agrees and acknowledges that such attachment or detachment
can be due to prevailing rules and regulations of the Bank.
d) The Bank shall, from time to time introduce new facilities/options
into bank muscat Internet Banking and Mobile Banking Facility. The Customer does hereby agree to abide by the terms and conditions applicable to such newly added services, facilities/options though added
subsequently to the activation of the User IDs whether or not the
Customer expressly registers to avail such services.
e) In case if the Bank requires the Customer to register for a specific
service provided by bank muscat Internet Banking or Mobile Banking Facility, the Customer undertakes to adhere to such request for registration to avail such service. The Customer agrees that any such subsequent registration becomes an integral part of this agreement.
a) The Customer may request termination of the Service by giving
written notice of 15 days to the Bank and shall responsible for all
transactions until the time of cancellation of the Service.
b) The Bank may withdraw the Service at any time provided that
Customer is given reasonable notice.
c) The Bank may suspend or terminate the Service without prior notice
to the Customer if the Customer has breached any terms
a) Notices under these terms and conditions may be given to the
Bank and the Customer in writing by delivering them by hand or
post to the last known address given by the customer or in the
case of the Bank, to the address mentioned in the heading above.
b) In addition, the Bank may publish notices of a general nature
which are applicable to all customers of the Service, on its web
site. Such notices shall have the same effect as a notice served
individually to each customer.
c) These terms and conditions shall be governed by and construed in accordance with the Laws of the Sultanate of Oman. Any dispute arising out of or in connection to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Sultanate of Oman. The mere
fact that the Internet Banking and Mobile Banking Service can be accessed through the internet by a Customer in any other country other than the
Sultanate of Oman does not imply that the laws of the said
country govern these terms and conditions and /or operations
relating to any of the accounts of the Customer under this Service.